Nearly ¾ of customer feedback and complaints about a company go ignored on social media. What type of message is that sending?
Learn about potential offerings your customers could be interested in.
See how the chatter around your business compares to your competitors.
Humanize your brand.
Unfortunately, a lot of businesses can’t dedicate the time to online reputation management and respond to every comment or inquiry.
Monitor reviews of your company on social media and review websites, like Trip Advisor and Yelp, and respond accordingly.
Fix inaccurate listings in search engines and on review sites.
Share positive reviews you receive through social media.
Identify commonly used keywords in reviews so you can more effectively target your audience through SEO and social media marketing.